We Built an AI Receptionist for Small Businesses. Here is Why.

Every week we talk to small business owners across northeast Indiana. HVAC techs, plumbers, barbers, home builders, dental offices. People who are genuinely good at what they do and genuinely busy doing it.

And almost every one of them has the same problem.

They miss customers.

Not because they don't care. Because they're under a sink, on a job site, or cutting hair when the call comes in. By the time they're free to respond, that customer has already booked with someone else.

We kept seeing it. We kept recommending tools. Scheduling software. CRMs. Chatbots. Nothing fit. Everything required the owner to learn something new, log in somewhere, manage another subscription. The tools that existed were built for companies with staff, not for a one or two person operation running full tilt.

So we stopped recommending and started building.

Introducing Hahny

Hahny is an AI receptionist we build and manage for small businesses. She answers inbound texts within seconds, handles phone calls, reads and responds to emails, books appointments straight to your calendar, and sends the confirmation and reminder automatically. While you work.

She introduces herself by name. She is warm, professional, and detail-oriented. She never misses a message and never has a bad day.

The business owner does not log in to anything. Does not configure anything. Does not manage anything. They get a dashboard showing every customer Hahny has talked to, every appointment she has booked, and every conversation she has had. That is it.

Here is what a typical Hahny conversation looks like:

Customer: “Hey my AC just stopped cooling, can someone come out this week?”

Hahny: “Hi, this is Hahny with Riverside HVAC. Sorry to hear that. Can I get your name and the best email for the confirmation?”

Customer: “Dave Reilly, dave.r@gmail.com”

Hahny: “Thanks Dave. We have tomorrow at 10am or Friday at 8am. Which works?”

Customer: “Tomorrow 10.”

Hahny: “Locked in. Confirmation on the way, reminder tonight. Thanks Dave.”

The HVAC tech never touched his phone. Dave is booked.

That conversation happens automatically, on every inbound contact, across texts, calls, and emails, every hour of every day.

Who is Hahny built for?

Hahny was designed specifically for service businesses with one to ten employees who are too busy working to manage their front desk. HVAC companies, plumbers, electricians, barbers, home builders, dental offices, auto shops. The businesses that keep communities running and that have historically been underserved by technology.

If you have ever missed a customer because you were on a job, Hahny was built for you.

How it works

We handle the entire setup. You provide a few details about your business, your services, and your scheduling calendar. We configure Hahny, test the full flow, and have you live within 48 hours. From that point forward we manage and maintain everything. If something needs to change, you contact us and we handle it.

There is no software to learn. No dashboard you have to manage. Just customers showing up on your calendar.

What does it cost?

Hahny starts at $149 a month with a $199 one-time setup fee. No long-term contracts. Month to month.

The Standard plan at $299 a month adds inbound call handling, email capture, CRM tracking, and automated follow-up sequences. The Pro plan at $499 a month adds a custom receptionist name, reputation management, and dedicated account management.

Every plan includes setup, onboarding, and ongoing management by our team.

See it in action

The best way to understand Hahny is to see her work. We built a live demo at hahny.com where you can watch a real customer conversation from first contact to confirmed appointment, and explore the actual dashboard a business owner sees.

Fill out a quick form and your demo opens instantly. No email. No waiting.

This is what we do at Indian Lakes Marketing. We find the real problems small businesses face and we build practical solutions that actually work. Hahny is the best thing we have built yet.